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Field notes from the trenches.

Practical writing on IT operations, cybersecurity, cloud, and AI automation — from the senior engineers building real systems for ambitious SMBs.

Cover for How We Present Client Work

case-studies

How We Present Client Work

Real engagements, anonymized where needed, with the numbers that mattered.

May 13, 2026Adam Gleason
Cover for MFA Alone Is No Longer Enough. Here's What April's AiTM Campaign Changed.

cybersecurity

MFA Alone Is No Longer Enough. Here's What April's AiTM Campaign Changed.

Microsoft disclosed an Adversary-in-the-Middle phishing campaign that hit 35,000 users across 26 countries in three days. Session tokens, not passwords, were the prize.

May 10, 2026Adam Gleason
Cover for OpenAI and Anthropic Are Now Consulting Firms. What That Tells Small Businesses.

ai-automation

OpenAI and Anthropic Are Now Consulting Firms. What That Tells Small Businesses.

In early May 2026, both OpenAI and Anthropic announced enterprise consulting ventures. The pivot says more about AI's real bottleneck than any new model release.

May 7, 2026Ammon Gleason
Cover for Microsoft's Copilot Agents Just Got Grown-Up Controls — Here's Why That Matters

ai-automation

Microsoft's Copilot Agents Just Got Grown-Up Controls — Here's Why That Matters

April 2026's Copilot Studio update added admin-approval, A2A communication, and a usage estimator. The interesting part isn't the features — it's what it says about agent maturity.

May 2, 2026Ammon Gleason
Cover for Why We're Not Calling Every New Tool 'Game-Changing'

news

Why We're Not Calling Every New Tool 'Game-Changing'

Our take on the AI tooling cycle, vendor consolidation, and the hype-to-utility gap.

May 1, 2026Adam Gleason
Cover for Cloud, On-Prem, or Hybrid — How to Tell What Actually Fits Your Business

cloud

Cloud, On-Prem, or Hybrid — How to Tell What Actually Fits Your Business

The decision isn't religious. It's about latency, data sovereignty, and your three-year capex plan.

Apr 15, 2026Adam Gleason
Cover for What 30 Years of IT Taught Me About Buying Hardware for Your Business

it-tips

What 30 Years of IT Taught Me About Buying Hardware for Your Business

The mistakes that look cheap on day one and cost you for the next five years.

Apr 1, 2026Adam Gleason
Cover for Five Small Settings That Make Your Computer Feel Suddenly Faster

quick-tips

Five Small Settings That Make Your Computer Feel Suddenly Faster

No new hardware, no full reset. Five toggles that shave seconds off everyday tasks.

Mar 18, 2026Ammon Gleason
Cover for The Three Cyberattacks That Actually Hit Small Businesses

cybersecurity

The Three Cyberattacks That Actually Hit Small Businesses

SMBs don't get nation-state attacks. They get these three, and basic discipline stops most of them.

Mar 3, 2026Adam Gleason
Cover for Where AI Automation Actually Pays Off for Small Businesses

ai-automation

Where AI Automation Actually Pays Off for Small Businesses

Three real categories where AI saves SMBs measurable time today — and one place it's still oversold.

Feb 17, 2026Ammon Gleason
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