What wasn't working
A growing operations business was running a mix of aging PCs, ad-hoc file shares, and one server that had been promoted from 'temporary' to 'production' years ago. Everything worked until it didn't, and there was no monitoring to catch problems before users noticed.
What we built
We built out the entire stack: high-performance VM host hardware running multiple production VMs, a file structure designed around how the business actually uses data (not how it accumulated), each individual user's PC built and configured to their role, and 24/7 monitoring layered across the whole environment. Custom in-house apps replaced several monthly SaaS subscriptions where the off-the-shelf tools didn't fit how the business worked.
What changed
-
User-reported IT issues dropped significantly because we catch problems before they become outages. SaaS spend went down (the custom apps cost less to run than the subscriptions they replaced). Onboarding a new employee is now standardized — their PC is ready before they walk in, configured to their role.